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Help and Support

Frequently Asked Questions (FAQ)

  1. 1) How do I cancel?

    Login to your account, click on “My Account”, then go to “Plan Information”, and click “Cancel Account”.

    You will receive a cancellation email for your records. Be sure to refer to your Username for reference if you need to contact Customer Service.

  2. 2) How do I get my free resume?

    You can use our Builder completely for FREE and download your resume in TEXT format only.

  3. 3) When will my subscription auto-renew?

    To find the date when your subscription will renew, please go to “My Account” and “Plan Information”. The date of your next renewal will be shown there.

  4. 4) What can I do with a paid subscription?

    With a paid subscription you can create as many resumes and cover letters as you want, download in Text, Word or PDF, email/fax/print, and search for jobs directly from your account.

  5. 5) Why can’t I log in to my account?

    You may be putting the wrong password. Click Login, then the “Forgot Password?” link. Follow the instructions and you may set up a new password.

    It is also possible that you never created an account with us. Did you ever receive an Activation Email from us?

  6. 6) When will I receive my resume critique?

    We offer a Complimentary Resume Critique that is sent within 48 hours of your activation and registration process if you have a paid account.

    If you do not receive it within that time frame you can notify us by e-mailing our support team at or by messaging us via Live Chat.

    Depending on the settings of your e-mail provider your resume critique can be classified and filtered as "Spam" and unfortunately this something we cannot control. Please check your spam inbox or contact us for immediate assistance.

Can’t find the answer to your question here? Contact us via Email or Live Chat. Our Contact information is on the right side.