Customer Service Resume Sample

2498 Rocky Ridge Dr. Roseville, CA 95661

(916)-223-3255

sallyjones@gmail.com

Customer service representative with over six years’ experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

PROFESSIONAL EXPERIENCE

PROGRESSIVE INSURANCE – Roseville, CA

Customer Service Specialist – October 2013 – Present

Answer and direct 40+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts
Trained 5 employees in using Kayako (customer service software), as well as in basic duties and how to conduct calls
Received a 90% average customer satisfaction rating (to date), winning “Employee of the Month” in July of 2015
Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
Closed sales at almost 60% rating, 10% higher than company average

BARNES AND NOBLE BOOKSTORE – Roseville, CA

Information and Customer Service Specialist – September 2009 – September 2013

Memorized store organization system, as well as special products and discounts, and directed customers to desired products
Conducted returns and informed customers of return policy
Fielded customer complaints and issues, with 90%+ of issues resolved to customer satisfaction
Maintained friendly and positive attitude at all times, even with unhappy and unruly customers
Mastered in-house customer service and sales computers, powered by Zendesk
Awarded “Employee of the Month” in January 2011

EDUCATION

CALIFORNIA STATE UNIVERSITY AT SACRAMENTO – Sacramento, CA

Bachelor’s of Science in Business Administration, June 2009

GPA 3.4/4.0
Future Business Leaders of America Scholarship Recipient

ADDITIONAL SKILLS

Excellent communication skills with a focus on customer service
65WPM Typist
Software: Zendesk, and Kayako
Experience with Microsoft Office – Word & Excel

If you’d rather make your own customer service resume from scratch, follow our tips below to make sure yours is just as good as a professionally made resume.

1. Format

With all resumes it’s critical to pick the right format. We find that the right format is relative to experience. If you have tons of experience in customer service, you may want to use a combination resume format to highlight both your years of experience and accolades.

2. Common Skills

Customer Service Software

Most experienced customer service representatives have worked with customer service software systems, like ZenDesk and Kayako. If you have worked with this kind of technology, be sure to clearly state that you know it and are versed in its use. This means less training time for any company you go to work for, so it’s a huge bonus to a hiring manager.

Communication Abilities

In customer service, your job basically boils down to talking. As such, you need to be good at this, whether it’s over the phone, email, in person, whatever. You’ll also have to be able to stay professional when customers are unruly and unreasonable, which is certain to happen eventually.

Salesmanship

Beyond just communication, however, you’ll have to learn to sell your companies products and services. You’ll need to know how to upsell and mention related products and special offers while you assist customers, and you’ll also have to convince customers just in search of information that the right time to buy is now. These are skills that are only gathered through experience, so if you possess them, make sure you mention it on your resume.

Soft Skills

There are a bunch of soft skills you should cultivate if you plan on working in customer service. Here are a few to mention in your skills section:

Strategic thinker	Strong listening skills	Negotiation skills
Self-motivated	Patience	Positive attitude
Takes direction	Persuasive	Empathetic and understanding

3. What to emphasize

Communication skills and experience are your biggest weapons when writing your customer service resume. Make sure you highlight and talk up those skills – forgetting to do so may get your resume tossed in the round file cabinet.

Also, ensure your resume looks clean. Use lines to separate sections. Use bigger and bolder fonts for company and school names. Smaller fonts and bullets for duties and achievements. The biggest thing on the paper should be your name at the top. And stick with a single font, or if you switch, at least be consistent between serif and sans serif fonts. Mixing them can look tacky.

4. Emphasize Key Points with Adjectives

Using adjectives is one of the easiest ways to emphasize and enhance the important points in your resume. We’ve compiled some of the best adjectives for customer service positions below:

Amicable	Committed	Dedicated	Patient
Alert	Conscientious	Dependable	Pleasant
Attentive	Consistent	Energetic	Respectful
Cheerful	Courteous	Harmonious	Spirited

Need more details? Check out our list of 135 resume adjectives and expert guide.

If you need more help writing the perfect resume, head over to our professional resume builder.

Finally, if something seems off, feel free to disregard our tips. It’s your resume, so it needs to work for you. If something feels better in your particular situation, go with your gut and make the correct choice for your application. Good luck!