According to The Balance, two-thirds of the United States GDP (gross domestic product) comes from the sale of retail goods. People love to spend money, which means there are jobs in retail out there for the taking. Our sales associate resume sample and career-specific writing tips can aid you in the job hunt, and help you land work in one of America’s largest industries.
If you’re not sure how to begin your own, feel free to explore our comprehensive resume writing guide for step-by-step instructions.
Table of Contents
- Sales Associate Resume Sample (Image)
- Related Cover Letter
- Sales Associate Resume Sample (Text Format)
- Three Retail Industry Resume Tips
1. Sales Associate Resume Sample (Image)
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2. Related Cover Letter & Resume
3. Sales Associate Resume Sample (Text Format)
(xxx)-xxx-xxxx | [email protected] | 123 Your Address, City, State, Zip Code
Sales associate of eight years, working at both Trader Joe’s and Bed Bath & Beyond in a variety of retail roles. An innate ability to connect with customers has helped me thrive in these environments, where I’ve been able to boost sales and strengthen brand loyalty by providing quality service. My commitment to customers and a passion for the retail industry will help me transition comfortably to your team, and quickly become an asset to your business.
BED BATH & BEYOND, Boston, MA: September 2012 – Present
- Connect hundreds of customers to quality products on a daily basis
- Restock shelves and help maintain organization of a 45,000 square foot retail store
- Responsible for training five to ten new cashiers annually
- Consistently broke monthly sales goals by 20% upselling vintage bedsheets
- Member of Bed Bath & Beyond’s 2015 top-earning branch
- Customer Service Employee of the Year, 2014
TRADER JOE’S, Gloucester, MA: September 2009 – August 2012
- Recommended food and beverages based on customer preferences, and used my expert knowledge to educate them on cooking techniques & drink pairings
- Used holiday decorations and improved store signage, helping us eclipse holiday sales goals by 15%
- Cashed out registers of $2,000 dollars each day before leaving
- Built a strong rapport with customers by helping them package, transport and move their purchases to their vehicle multiple times per day
- Perfect attendance records three years straight
- Employee of the month in January 2010 and September 2011
Bachelor of Science in Business, BOSTON COLLEGE, Chestnut Hill, MA August 2010
Graduated Magna Cum Laude | Captain of the mock trial team
- Microsoft Office Suite, Microsoft Outlook, 100 WPM
- Native English speaker, conversational Spanish
- Inventory & Point of Sales Software (Quickbooks & MyTime)
4. Three Retail Industry Resume Tips
1. Write a winning career objective
Hiring managers read through resumes quickly. If you don’t impress them right off the bat, your application is in jeopardy — especially as an aspiring sales associate. There’s just too much competition.
One way to make an impression and help you land an interview is to write an awesome career objective. Comprised of three sentences that contain a surprising amount of information, a career objective is a great tool in a job applicant’s arsenal.
1. Your first sentence serves as an introduction, where you state your name and elaborate on your relevant experience.
- Sales associate of eight years, working at both Trader Joe’s and Bed Bath & Beyond in a variety of retail roles.
2. The second sentence gives you a chance to highlight your strengths & abilities. You can also mention the role you’re applying for specifically if applicable.
- An innate ability to connect with customers has helped me thrive in these environments, where I’ve been able to boost sales and strengthen brand loyalty by providing quality service.
3. You wrap things up in the third sentence, where you explain why your experience & skill-set make you the perfect candidate for the position.
- My commitment to customers and a passion for the retail industry will help me transition comfortably to your team, and quickly become an asset to your business.
If you can write a concise, informative career objective, you’ll be sure to get the attention of an employer.
2. Highlight relevant experience
Think about those days working in customer service. In your experience section, kick off each job description with your greatest accomplishment. Hiring managers will be skimming resumes quickly, so this is a good way to make sure your top experiences and achievements are noticed.
Some common verb-phrases that you’ll see on a sales associate resume are:
- “Respond to customer complaints…”
- “Provide information to guests…”
- “Sell services to customers…”
- “Listen to customer suggestions…”
Try to give the hiring manager an idea of how big your company is, and how many guests you took care of on a daily basis. Also, try to include numbers as often as possible. How many customers did you work with every day? How many sales did you make on average each month? This kind of concrete information is valuable proof of your ability to work in this industry.
It is important you keep this section focused – do not include mundane details like “watered the plants” or “threw away the trash.” Your resume needs to be a powerful and concise summary of your main responsibilities and achievements, so avoid fluffing it up with irrelevant content.
If you haven’t worked a single day in your life, that’s fine too. Entry-level candidates can include extra curricular activities such as volunteer work, club memberships, social chairs, and anything else of that variety. Your lack of work experience can be downplayed by the fact that you’re social and active, which represents confidence and competence.
3. Emphasize customer service-related soft & hard skills
Got people skills? Write them down. Have some concrete abilities? Include those as well. By incorporating some excellent hard skills and soft skills into your resume, you’ll look much more hirable. Plus, it will make your resume Applicant Tracking System (ATS) software friendly, which is a huge bonus. Here are some examples of skills that should appear in a sales associate resume:
Bilingual Ability | Point of Sale (POS) Software | Microsoft Office Suite | Loss Prevention | WPM | Interpersonal Communication | Leadership | Management
There are many, many more. However, keep them within the realm of the position you want. You don’t need to be able to swallow a flaming sword!
Sales associates are the face of the company – they interact with customers and are there to provide support, guidance, and a whole range of services on behalf of the organization.
On a personal level, if you are considering a career in customer service, there are a few core skills you need to possess to succeed:
1. Interpersonal skills – you must feel relaxed and confident communicating with people from all backgrounds. You may also need to quickly develop and maintain relationships.
2. Communication skills – it is essential you communicate clearly and efficiently when dealing with customers. This includes being able to speak on the phone and face to face. You also need reliable written skills since a lot of customer service involves responding to written correspondence.
3. Patience and empathy – a large portion of customer service work evolves resolving customer complaints. An angry customer needs to feel you are listening and that you understand their complaint. You need to remain patient when looking to resolve a customer issue – remember you will be dealing with people from all walks of life.
4. Problem solving skills – your key responsibility is to ensure customer satisfaction. This means resolving any issues presented by a customer, no matter how unexpected they are – you need to think quick and act.
The general entry requirement is a high school diploma, and a great thing about customer service work is that each company has it’s own unique customer service ‘ethos’, or set values. This means you can expect in-house training. If you can prove your personality meshes well with that of your target company, you’ll be called in for an interview (and hopefully land the job).
Are you ready to put your application together? Our free, downloadable resume templates can help you get things started. For anyone worried about time, our professional resume builder can help you write & format yours in minutes. Happy job hunting!