927 East 6th Avenue, Leesburg, VA 59620
Head Cashier with over 10 years of experience in providing excellent customer service, handling daily accounts and maintaining inventory. Aiming to utilize my in-depth knowledge of customer satisfaction and vast retail experience to effectively fill the head cashier position at your branch. Possess a Bachelor’s degree in Arts and a National Professional Certification in Customer Service, and am bilingual in English/Chinese.
ROLEX Leesburg, VA
Head Cashier September 2011 – Present
- Apply my knowledge of business administration, record keeping, planning, policies, scheduling, and related responsibilities to ensure productive operations.
- Trained 5+ cashiers, managing their cash limits and guaranteeing quality customer service at all times.
- Operate POS cash register, and balance cash drawers often containing $100,000+.
- Established our branch as the leader in volume sales in our district for 2 years running.
- Meticulously handle high volume sales of $25,000+ on a daily basis.
- Resolve customer complaints and provide expert knowledge regarding products.
MEN’S WAREHOUSE Leesburg, VA
Shift Manager February 2009 – September 2011
- Handled POS transactions, customer service, and inventory orders.
- Updated knowledge of new store merchandise weekly.
- Calculated total payments received for a given time period, and reconciled this with total sales.
- Compiled and organized inventory reports and employee records.
- Assigned tasks to 3 associates and ensured they them in a timely manner.
PACIFIC SUNWEAR Leesburg, VA
Sales Associate December 2004 – February 2009
- Responded to 100+ customer inquiries on a daily basis.
- Responsible for a balanced cash drawer at the opening and closing of a shift.
- Assisted with monthly floor sets in which the team was responsible for restocking the store with over 3,000 items of new merchandise.
CARROLL COLLEGE Leesburg, VA
Bachelor’s degree in Art History, June 2008
- GPA: 3.9/4.0
- President of the Art and Design Club
- Skilled in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Proficient in Oracle and SAP data entry
- Expert on AccuPOS Point of Sale software