123 Your Address, City, State, Zip Code
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Resume Profile
- Bank teller with 8+ years of experience maintaining cash drawers, handling customer transactions, cross-selling bank products, and keeping customers happy by providing professional, efficient service
- Customer service expert, often being tasked to deal with tricky clients both in person and over the phone
- Capable of using Quicken & other forms of banking software, proficient with Microsoft Office Suite, as well as a native English & fluent Spanish speaker
- Won Customer Service of the Year award in 2014 at my BoA branch
Professional Experience
BANK OF AMERICA, Sacramento, CA | August 2012 – Present
Teller II
- Adhere to strict opening and closing procedures to protect both employees and assets of the bank
- Process on average 20+ customer transactions per hour during peak periods
- Help customers get connected to BoA’s various services including loans, credit & various insurance policies, and encouraged them to be proactive with their banking
- Trained 5 new tellers and brought them up to speed with BoA policies and their responsibilities as employees
- Balance Automated Teller Machines, Teller Cash Dispensers & Recyclers frequently eclipsing $125,000
WELLS FARGO, Fairfield, CA | September 2008– July 2012
Teller I
- Balanced ATM’s and my cash drawer, making zero mistakes during nearly four years of service
- Ensured customer satisfaction with patience, open-mindedness, and a positive attitude
- Followed safety-deposit box procedures and participated in all dual-control functions
- Connected customers with investment bankers when requested
- Handled cash transactions in excess of $20,000 a day
EDUCATION
SACRAMENTO STATE UNIVERSITY, Sacramento, CA
Bachelor of Business Administration, May 2008
- Graduated Magna Cum Laude
- Treasurer of The Key Club
Additional Skills
- Ability to type 80 WPM
- Comfortable with both PC & Mac OS
- Proficient with Hyland Software OnBase & IBM Notes