Flight Attendant Resume Sample

Working aboard an aircraft as an attendant is a highly competitive position given the job’s unique working environment and travel perks. Airline carriers typically enforce stringent hiring practices involving seasonal application cycles and recruitment events by invitation only. Here are some ways to strengthen your resume and demonstrate to airlines that you deserve a place on their planes.

1. Emphasize Customer Service Skills

At its bare bones, working as an attendant is a customer service job. Airlines are looking for candidates who can handle an array of passengers and situations that may occur in flight, so it’s important to emphasize your customer service qualifications in your resume.

For those with no experience in the airline industry, frame your work history to focus on customer service. You can draw parallels between your past customer service jobs – as a server or a sales associate – and how you will provide excellent service and placate unhappy customers on the airplane as well.

Attendants with experience should give specific examples of ways they interact with and serve the passengers. Rather than writing, “assisted passengers,” solidify your bullet points by explaining to hiring managers exactly how you were of help to passengers. This candidate lists several of his duties in the sample resume:

• Ensure satisfactory flight experience through serving food and beverages, answering passenger questions, and attending to passengers in distress or requiring special assistance

You’ll notice that this sample resume also provides the candidate’s satisfaction survey feedback:

• Provided quality customer service including food and beverage service, and consistently scored above 93% on passenger satisfaction surveys

Including survey responses or commendations from fellow crew members and customers is very effective, as it adds credibility to your skills as an attendant. Airlines like to hear positive feedback from those you have served, since their goal is for passengers to disembark happy and ready to fly with them again.

2. Get Specific About Your Knowledge

Following safety procedures and company regulations is extremely important for cabin crew. While different airlines may have slightly different training and policies, you must hold a valid certificate of demonstrated proficiency from the FAA (Federal Aviation Administration).

It’s best to include this certification in the skills section of your resume – certificates are obtained after completion of a carrier’s training program, so employers will assume you are certified if you have worked for other airlines before. If you have not worked as an attendant before, just leave it out – you will undergo training and certification after you land the job.

This candidate also detailed the types of aircraft he worked on. Including specific models give airline employers a better picture of the type of aircraft and number of passengers you have worked with, as well as the carrier specific training you have completed.

• Pass annual United Airlines aircraft qualification training on mainline United Airlines aircraft including Boeing 787-8, 747-400, 777-200, 757-300, Airbus 319, 320

If you have worked in large capacity planes and wish to emphasize your ability to work with many passengers, feel free to provide passenger numbers in either your resume objective or within your “Work Experience” bullet points. Listing both the aircraft you have worked with and the crowds you have handled are easy ways to show your capability as a flight attendant.

3. Consider Company Culture and Values

During interviews, airline hiring managers will usually ask, “Why our airline?” Each airline has a unique brand and culture, and they want to hire people who will best represent this image to passengers. As you draft your resume, research the company that is hiring, and try to customize your application towards what the airline is looking for.

If you are applying to Emirates for example, hone in on your experience working international flights and the foreign languages you are fluent in. Airlines receive many more applications than they have available positions, so taking the time to make your resume reflect the company values and goals will help you stand out from other applicants.

Following these three tips will help you show airlines that you are prepared and motivated to handle the ups and downs that come with working as an attendant. While the recruitment process involves many stages of interviews and training, a strong resume will leave a positive first impression on hiring managers and open more doors towards your goal as a flight attendant.

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