245 Walnut Blvd.
Minneapolis, MN 44591
(141) 212-5465
pat.jolly@gmail.com
Formally trained Server with 9+ years of experience. Nationally certified Food Handler with PSCC credentials. Seeking to leverage proven skills and acquired experience into a managerial position to grow your business.
PROFESSIONAL EXPERIENCE
DALLES HOUSE INN & FINE DINER, St. Croix Falls, WI
Dining Wait Staff Manager, August 2009 – Present
- Manage wait staff of 25+, serving 35 tables daily for 3-star fine dining establishment
- Clean all work areas, equipment, utensils, dishes, and silverware and ensure they are stored appropriately in accordance to state law, passing every annual health inspection
- Trained an average of 10 new employees per year in proper food preparation procedures, ensuring attention to safety, hygiene, and team efficiency
- Ensure all 400 sq ft. of the restaurant and lounge exceed state and federal cleanliness standards
- Introduce iPad reservations system, trained entire staff on use of Table Manager app functions
1918 DRIVE IN DINER, St. Paul, MN
Night Team Lead, July 2007 – July 2009
- Took orders, scheduled wait staff hours, directed night operations with team of 10 maintaining 100% customer satisfaction through entire 3 years of employment
- Coordinated order flow between wait staff and kitchen staff, working to increase order delivery efficiency and reduce customer wait time by an average of 3 minutes
Night Team Waiter, July 2007 – July 2009
- Took and delivered customer orders in all weather conditions in an efficient and courteous manner all while wearing roller skates
EDUCATION
CENTURY COMMUNITY COLLEGE, Forest Lake, MN
Certificate in Food Handling and Safety, June 2007
- Part-time Campus Sous Chef
Bachelor of Arts Degree in Hospitality & Tourism, June 2006
- Regular honor roll recipient
- Organized annual food drives for local food shelf
LICENSES AND CERTIFICATES
- Current ServSafe Food Handler certification
- Minnesota Certified Food Manager (CFM)
ADDITIONAL SKILLS
- Highly skilled leader with skills in delegating tasks, team building, and creating positive customer experiences
- Skilled in Microsoft office, Cisco Unified Communications phone reservation systems, and TableManager software
- Bilingual (Spanish)