404 5th Ave New York, NY 10018
(212)-621-7562
brian.flanagan@gmail.com
Qualifications summary
15 years of bartending experience as a waiter, bartender, and bar manager
- Extensive knowledge of cocktails, shooters, wine, and beer (micro & macro brews)
- Helped reduce customer complaints by 20% during my first three years as bar manager
- Led a team that was voted Brooklyn’s “Friendliest Bar Staff” of 2013
- Trained 11 bartenders over three years and managed teams of five daily
- Fostered a positive bar environment for my colleagues and patrons, helping reduce employee turnover and encouraging customer loyalty
Relevant skills
Customer service
- Completed SmartServe certification
- Capable of calmly handling the weekend rush at a large-sized bar
- Patient, friendly demeanor helps to keep the work environment positive
Mixology
- Created a new 12-cocktail menu every 4 months at El Castrino’s, using liquors and recipes from around the world
- Active member of multiple online mixology boards
Salesmanship
- 7x winner of the monthly beer sales challenge at Patty’s Irish Pub ‘n’ Restaurant
- Started a “wine of the month” club, which has increased bar revenue by 5% and helped grow the number of bar regulars
- Implemented upsell challenge to drive a 20% increase across all servers at the Cellar
Work History
- Bar Manager, The Cellar Wine Bar
- Bartender, El Castrino
- Bartender, Galaxy Nightclub
- Waiter, Patty’s Irish Pub ‘n’ Restaurant
Education & Training
- Bachelor of Arts, English, Boston College, Boston, MA, 2002
- Bartending Certification, ABC Bartending School, NYC
- Languages – English (native), Spanish (conversational)