123 Your Address, City, State, Zip Code (xxx)-xxx-xxxx, your@email.com
Career Objective
Certified barista and shift supervisor with 3+ years of experience. Seeking to apply coffee industry knowledge and drink-crafting abilities to the exceptional delivery of craft coffee beverages and customer service. Trained in retail, bar, and operational shop functions and well-versed in coffee bean and roast specificity.
Professional Experience
Starbucks, San Francisco, CA | October 2015 – Present
Shift Supervisor
- Trained 12 new partners in the delivery of exceptional food, beverage, retail, and customer service in accordance with Starbucks’ codes and policies
- Designed and implemented over 10 seasonal menu items and merchandise displays to promote limited edition offerings and attract new customers
- Execute optimal operations during peak hours in the 4th-highest volume store in the Bay Area, reducing 7am-11am average customer wait time by 15%
- Manage shift-specific revenue in accordance with company cash handling and register policies
- Ensure total store adherence to health, safety, and sanitation guidelines
Peet’s Coffee & Tea, San Francisco, CA | August 2014 – September 2015
Barista & Retail Associate
- Employed suggestive selling techniques to upsell food and beverage pairings, averaging 15 breakfast sandwiches sold per shift
- Achieved “certified barista” designation after 3 months of education and bar technique training
- Crafted beverages with speed and accuracy, earning 95% customer satisfaction survey rating
- Promoted Peetnik’s Rewards program to new and returning customers, exceeding monthly enrollment goals by 5%
Education
Associate Degree in Art, City College of San Francisco
San Francisco, CA June 2015
Skills
- Exemplary customer service
- Leadership and training
- Extensive knowledge of coffee bean sources, blends, and roasts
- Impeccable attendance and punctuality
- Effective communication between managers and team members
- Strong upselling ability